FAQ
Frequently asked questions.
- Do I need an account?
- Most of SonicSenses works without one. Browsing, playing, the visualizer, soundscapes and the prompt library all run in your browser, and what you save stays on your device. An account is needed only for Sound Coins - collecting your free daily coins, buying coin packs, keeping a balance across devices, referrals, and coin-based extras such as premium looks, high-resolution image exports and watermark-free video.
- Does SonicSenses make medical claims?
- No. SonicSenses is a general wellness and creative sound platform. It is not a medical device and does not diagnose, treat, or cure any condition.
- Do binaural beats really work?
- Research is mixed. Some studies suggest possible short-term effects on relaxation, attention, or mood. Individual experiences vary. We present binaural audio as a customizable listening experience, not a treatment.
- Is my data collected?
- We do not store health records, and preferences remain on your device unless you intentionally export them. The microphone is only ever used if you press a mic button and accept the on-screen notice; visualizer capture is analysed locally, while optional voice prompts are uploaded for third-party speech-to-text. Mood selections emit analytics events in your browser. See the Privacy page.
- When does SonicSenses use my microphone?
- Only after you press a microphone button and accept a plain-language notice explaining what happens. Voice prompts record a short clip while the button shows Stop, send it once for speech-to-text, and discard it. Microphone input for the visualizer is analysed in your browser and never uploaded. Every mic feature has a type-it-instead alternative.
- How do I withdraw microphone consent?
- Open the Your data page and choose Withdraw next to the microphone entry. To also clear the browser-level permission, use the padlock or site-settings icon in your address bar. You will simply be asked again the next time you press a mic button.
- Why is there no sound until I tap something?
- Browsers block audio until you interact with the page, so nothing plays on its own. Press Play, or tap the Tap to enable audio prompt, and start at a low volume. On iPhone or iPad also check the silent switch.
- Do I need headphones?
- Headphones are recommended for binaural and spatial effects, but many soundscapes work beautifully on speakers.
- Is it free?
- Yes, during the initial preview. Paid Plus and Studio tiers are in development.
Refunds, cancellation & credits
How to request a refund, manage your Sound Coins, and understand what happens when you close your account.
- How do I request a refund?
- Because Sound Coins and digital unlocks are delivered immediately, all purchases are final. If you believe you were charged twice for the same pack, or a purchase failed to deliver because of a fault on our side, email info@sonicsenses.com with the subject line [sonicsenses.com] Refund request and include the email address used at checkout and the approximate date. We review every request and will correct verified billing errors.
- Can I get a refund on Sound Coins?
- No. Sound Coins are a digital credit delivered instantly and have no cash value. Once a pack is purchased and coins are credited to your balance, the sale is final. Unused coins remain on your account until they are spent or until you close your account.
- How do I check my coin balance and spending history?
- Open the Coins page to see your current balance and daily streak. For a detailed history of every purchase and coin spend, visit Coin history. For a monthly summary, visit Monthly statement. Both pages are linked from the Coins page and from your account menu.
- What if I accidentally bought the wrong coin pack?
- Contact us at info@sonicsenses.com with the subject line [sonicsenses.com] Accidental purchase and include your account email and the date of purchase. If the coins have not been spent, we may be able to reverse the transaction within a short window. Once coins have been used to unlock or export content, the purchase cannot be reversed.
- How do I cancel a subscription?
- SonicSenses currently sells one-time coin packs, not recurring subscriptions. If a subscription plan is added in the future, you will be able to cancel it at any time from your account settings. Cancellation stops future charges and keeps access active until the end of the current billing period.
- Do coins expire?
- No. Coins in your balance do not expire. They stay on your account until you spend them or close your account.
- How do I close my account and what happens to my coins?
- You can close your account at any time. Closing an account forfeits any unused coin balance and any permanent unlocks tied to that account. This action cannot be undone. Contact info@sonicsenses.com with the subject line [sonicsenses.com] Close account if you need help.
- Where can I read the full billing and refund policy?
- See the Disclosures, Billing & Refunds page for the complete plain-language policy, including billing periods, price changes, and statutory rights.